TERMS & CONDITIONS

 

Welcome to our website www.harrozworld.com owned by AVADH (“We” or “Us” or “Our” or “Company”). Our parent entity is AVADH and our registered office is located at 1, sharad apartment, near IDBI bank c.g.road, off C.G. road , Kokilaben Vyas Marg, Navrangpura, Ahmedabad, India- 380009.

Harroz is a fashion brand in India, owned by AVADH and we provide designer products and services to You, through Our physical studio and through Our Site (defined below). You (“You” or “End User” or “User” or “Your” or “Buyer” or “Customer”) are required to read these Terms and Conditions (“Terms”) carefully since Your use of www.harrozworld.com and/or the mobile application (“Site”) implies knowledge, understanding and acceptance of all points under these Terms. These Terms become effective upon Your use of the Site and governs the relationship between You and Us. If these Terms conflict with any other document, these Terms will prevail for the purposes of usage of the Site. If You do not agree to be bound by these Terms, You may not use the Site in any way.

MODIFICATION TO THE TERMS AND CONDITION

Avadh may make changes to the Terms and Conditions from time to time in its discretion on this Website and specifying the effective date of the change of the Terms and Conditions. Your continued use of the Website displays the acceptance of any such changes.

You are advised to regularly check for any amendments or updates to these Terms. The term “substantial change” means a change to these Terms that materially reduces the User’s rights or increases the User’s responsibilities.

Please read these Terms carefully. These Terms, as modified or amended from time to time, form a binding contract between Us and You. If You visit, browse, or shop at the Site, it is considered as “use of this Site”. In addition, when You use any current or future services of the Company or visit or purchase from any business affiliated with the Company, You will also be subject to the guidelines and conditions applicable to such service or merchant. If these Terms are inconsistent with such guidelines and conditions, such guidelines and conditions will prevail.

As a condition of using the Site, the Site requires Your permission to send You administrative and promotional emails. We will send You information regarding Your account activity and purchases, as well as updates about Our products and promotional offers. Please see Our Privacy Policy for details. You can opt out of Our promotional emails anytime by clicking the UNSUBSCRIBE link at the bottom of any of Our email correspondences. The offers made in those promotional emails or messages shall be subject to change at the sole discretion of the Company and the Company owes no responsibility to provide You any information regarding such change.

 

GENERAL

These Terms set forth the terms and conditions that apply to the use of the Site by the User. By using this Site, the User agrees to comply with all of the terms and conditions hereof. The right to use the Site is personal to the User and is not transferable to any other person or entity. The User shall be responsible for protecting the confidentiality of their password(s), if any. The User acknowledges that, although the internet is often a secure environment, sometimes there are interruptions in service or events that are beyond the control of the Company, and the Company shall not be responsible for any data lost while transmitting information on the internet. While it is the Company’s objective to make the Site accessible 24 hours per day, 7 days per week, the Site may be unavailable from time to time for any reason including, without limitation, routine maintenance. You understand and acknowledge that due to circumstances both within and outside of the control of the Company, access to the Site may be interrupted, suspended or terminated from time to time.

The Company shall have the right to change or discontinue any aspect or feature of the Site at any time, including, but not limited to, content, hours of availability and equipment needed for access or use. Further, the Company may discontinue disseminating any portion of information or category of information that may change or eliminate any transmission method or may change transmission speeds or other signal characteristics.

PERSONAL INFORMATION

You agree to provide true, accurate, current and complete information about yourself as prompted by our website .If you provide information that is untrue, inaccurate, not current or incomplete, we are not liable for the consequences that may occur due to this misinformation . Each Member is responsible for the confidentiality of her/his personal information, including use of the account by any third party, whether or not such use is authorized by the Member.

If you register yourself with our Website, you are responsible for maintaining the confidentiality of your Member identification and password information, and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your Member identification and password.

When you sign up/ register on this Website, your personal information will be registered automatically in our database which will be maintained by Us and may be used for sending HARROZ’s marketing and promotional emails, newsletters ,etc. only.

If you believe that your content is being displayed in a manner that you did not authorize, you can notify us of the potential error by using the “Contact Us” button on any page of the Website and we will look into the issue promptly.

MEMBER TERMS

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. This website may also include links to other websites which are provided for your convenience. They do not imply that we endorse the website(s).

COPYRIGHT POLICY

All the content on this site such as designs, logos, text, graphics, images, content and digital data is the property of HARROZ. Any infringement or unauthorised use of these is a punishable offence by the Indian Law. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

 

REVIEWS, COMMENTS AND FEEDBACK

While We may invite or allow Users to provide the Company with feedbacks, comments or even suggestions either on the Site or via emails/messages etc, these comments, feedback or suggestions should not be contradictory to these Terms or be in violation of any applicable laws.

We reserve the right to delete or block any message/email which is in violation of these Terms or applicable law.

Any messages/emails with feedback, comments or suggestions become the property of the Company and You may not claim intellectual property protection on such ideas. This implies, the Company reserves the right to exploit exclusively the views/ideas provided by You.

 

LINKS

The Site or third parties may provide links to other World Wide Web sites or resources. Because we have no control over such sites and resources, You acknowledge and agree that We are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites or resources. You further acknowledge and agree that We shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.

LICENSE

Unless otherwise stated, the company owns the intellectual property rights for all material on www.harrozworld.com. All intellectual property rights are reserved. You may access this from www.harrozworld.com for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from www.harrozworld.com
  • Sell, rent or sub-license material from www.harrozworld.com
  • Reproduce, duplicate or copy material or Redistribute content from www.harrozworld.com

 

COOKIES

We employ the use of cookies. By accessing HARROZ site, you agreed to use cookies in agreement with the HARROZ's Privacy Policy. Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

CREDIT CARD DETAILS

You agree, understand and confirm that the credit card details provided by You for availing of services on the Site will be correct and accurate and You shall not use the credit card which is not lawfully owned by You, i.e. in a credit card transaction, You must use Your own credit card. You further agree and undertake to provide the correct and valid credit card details to Us. Further, the said information will not be utilized and shared by Us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on You and the onus to “prove otherwise” shall be exclusively on You.

 

ABRITRATION

If any dispute arises between you and the Company during Your use of the Site or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of these Terms and/or the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be in Ahmedabad. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.

 

FORCE MAJEURE

In case of the emergence of an event, which is beyond Our reasonable control or which could not have been foreseen under any circumstances, such as storms, tsunami, fire, floods, earthquake, outbreak of any contagious diseases, or any other acts of God or any governmental body act or industrial dispute(s), strikes, labour unrest, civil commotion, riots, terrorist attack, war, poor environment/weather conditions, mechanical break-down, obstruction of any public or private road/highway, etc., We will not be held liable for any loss or failure to perform any obligation under these Terms.

 

COLOURS OF PRODUCTS

While We have made every effort to display as accurately as possible the colours of the products that appear on the Site, We cannot guarantee that Your monitor or screen’s display of any colour will be completely accurate, as computer monitors and screens of electronic devices vary.

 

ELECTRONIC COMMUNICATIONS

When You use the Site or send emails or other data, information or communication to Us, You agree and understand that You are communicating with us through electronic records and You consent to receive communications via electronic records from us periodically and as and when required. We will communicate with You by Email/SMS/Call/WhatsApp or by an electronic record on Our Site which will be deemed adequate service of notice / electronic record.

CANCELLATION BY US

Please note that there may be certain orders that We are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in Your order being cancelled shall include limitations on quantities available for purchase, COD not being available at your pin code (if You opt for COD while placing an order), inaccuracies or errors in product or pricing information, or any defect in the product. We may also require additional verifications or information before accepting any order. We will contact You if all or any portion of Your order is cancelled or if additional information is required to accept Your order. If Your order is cancelled after your payment is processed, the amount paid will be reversed back to your account within 5 to 7 working days of receiving your bank account details for reversal of monies paid. No cash refund will be done at any point of time. In case of payments made via an online mode, you will opt for a chargeback only if We have been unable to reverse your monies to Your account within the timeline set out herein.

 

CANCELLATIONS BY THE USER

In case of requests for order cancellations, We reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if We receive a cancellation notice within 24 hours of the payment being processed in case of a prepaid order, or 24 hours of the order being confirmed by Us in case of a COD order, we shall cancel the order and refund the entire amount. If Your order is cancelled as per these Terms, after your payment is processed, the amount paid will be reversed back to your account within 5 to 7 working days of receiving your bank account details for reversal of monies paid. No cash refund will be done at any point of time. We will not be able to cancel orders that have already been processed or orders for which request for cancellation is made after the expiry of the abovementioned 24 hours. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by Us and accepts Our decision regarding the cancellation.

In case of payments made via an online mode, you will opt for a chargeback only if (a) You are eligible for cancelling your order as per these Terms; and (b) despite being eligible and cancelling your order, We have been unable to reverse monies paid by You to Your account within the timeline set out herein.

 

 

DELIVERY

We endeavour but do not guarantee to deliver the products to Users within the timeline provided while accepting an order.

Delivery of a product may be delayed due to many reasons including:

  • Bad weather
  • Flight delay
  • Political disruptions
  • Other unforeseen circumstances
  • Production issues
  • Operational issues

The Company shall not be held liable for any delay due to unforeseen circumstances like the ones as suggested above.

In the event of any delay of the product is expected, We may, at our sole discretion, intimate the User who may have purchased the same, regarding such delay.

If You are unavailable at a certain date, You must indicate the same and any preference on email/phone to our customer experience team to ensure smooth product delivery. Once out for delivery, it will be attempted for a maximum of 3 times post which the order may be subject to cancellation.

Products will not be handed over by the courier before the payment is made, and returns /cancellation will have to be raised separately with our customer experience team. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by third party delivery agencies and/or due to time required for statutory clearances during the delivery process.

In the event of any circumstance(s) as aforementioned; You shall not be entitled to any damages or monetary compensation.