SHIPPING & DELIVERY

At HARROZ, our packaging IS 100% Biodegradable. We practice sustainability in all our processes. Our packaging and logistics team, dedicatedly work hard throughout the week to ensure that your order reaches your doorstep in the best condition possible.

 

SHIPPING POLICY

  • We ship all over India. We are committed to ship your order by reliable courier companies with good quality packaging.
  • After confirmation of the order from our customer support team, the products are couriered within 10 TO 15 Business working days.
  • Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.
  • Our courier partners: FedEx, Bluedart, Delhivery, and as for delivery to remote locations, we use India Speed Post.
  • Delivery charge will vary depending on the value of the shopping cart. We charge a sum of Rs 200/- for each order below or equal to Rs 4999/-. There is no shipping charge for orders having value greater than Rs 5000/-
  • For further assistance, feel free to contact us, we will be happy to assist you. 

PAYMENT METHOD

  • We offer secure Debit, Credit and Internet banking options for Visa and MasterCard holders.
  • We also offer COD (Cash on Delivery) option on any order below 10000 across all over India.

CASH ON DELIVERY (COD)

  • We offer COD (cash on delivery) across all over INDIA, if the order value is 10000 and below.
  • Kindly note that, Customers are required to make the full payment for their order before they open the package in COD (cash on delivery).
  • COD (cash on delivery) products cannot be tried or returned at the point of delivery.
  • Kindly note that the COD option is not valid for a try and buy facility. It is an option for payment.

 

ORDER CONFIRMATION

  • We will send an email confirming your order and may contact you to confirm this before shipping the products.
  • We would also be happy to track your shipment and will provide you with any assistance you may require post ordering.
  • We will update you on the status of the shipment via the email address provided to us.
  • once the order is dispatched from our studio to your address, You will be able to track your order on the website of the relevant courier company through the tracking code in the shipment information email.
  • Please ensure someone is there at the given address to receive your order. Delivery will be attempted two times before the shipment is returned to our studio. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.
  • If you desire express shipping, please write to harrozworld@gmail.com with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

TAXES & DUTIES

  • For Indian Customers, the Product Prices displayed are inclusive of all taxes and duties.

DELIVERY INFORMATION

  • All domestic orders will take about 10-15 days for delivery from the date of dispatch.
  • We ship throughout the week, except Sunday & Public holidays.
  • Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.
  • These delivery times are subject to location, distance and our logistic partners.
  • The shipping time for out-of-stock products and customized orders would however be longer and we would keep you posted about the approximate delivery date post ordering.
  • We are not liable for any delays in delivery by the courier company/postal authorities but will help you track down a package through our partner courier services.
  • In case of any queries and doubts, please call our customer care +91-9712507509 or email us harrozworld@gmail.com mentioning your order ID. we are happy to be at your service.

IMPORTANT INFORMATION

  • Though we use some of India’s best logistics companies for shipping, we are not responsible for any delays caused by destination customs clearance processes and payment authorization.
  • We aim to dispatch all orders as early as possible so that it can reach you within the allotted time period unless during promotional sales where it may take little more time. Estimated delivery times are provided as guidelines only and begin (commence) from the date of dispatch.
  • If there is no courier service available in your area, we will ship your items via Government Speed post.
  • In case of any queries and doubts, please write to us on harrozworld@gmail.com .